Terms of service

These Terms of Service govern your access and use of the Eloriavia website and all services provided by HOMEHAVEN CO., LIMITED. By accessing, browsing, or placing orders on our site, you acknowledge and agree to be bound by all terms, conditions, policies, and notices outlined below. If you do not accept these Terms, you may not use our website or any of our services.

ℹ️ New site features, tools and store functions are also subject to these Terms of Service. We may revise these Terms at any time by publishing updates on this page. Your continued use of our website after changes are posted means you accept the revised Terms.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm:

You have reached the age of majority in your state or province of residence; or you are of legal age and consent for your minor dependents to use this website.
You will not use our products or service for any illegal or unauthorized purposes, and you will comply with all applicable local laws including copyright legislation.
You shall not transmit worms, viruses, or any form of destructive code through our platform.

Any violation of these terms will result in immediate termination of your service access.

2. General Conditions

We reserve the right to refuse service to any user, at any time and for any reason.
Non‑payment‑related user content may be transmitted unencrypted across network systems and may be adjusted to fit technical requirements of connected devices and networks. Credit card payment information is always encrypted during network transmission.
You may not reproduce, copy, sell, resell or exploit any part of our Service or website content without our explicit written permission.
Section headings in this agreement are for readability convenience only and do not legally limit these Terms.

3. Accuracy, Completeness and Timeliness of Information

Content published on our website is for general reference only. We do not guarantee that site information is fully accurate, complete or up‑to‑date. You should not make important decisions relying solely on content from this website. Any reliance on site materials is at your own risk.

Historical content shown on the site is for reference only and may not reflect current facts. We may modify website content anytime, but we are not obligated to actively update existing information. It is your responsibility to monitor website updates.

4. Modifications to the Service and Prices

Product prices are subject to change without prior notice.
We hold the right to modify, suspend or discontinue all or part of our Service at any time without advance notice.
We will not be liable to you or any third party for price adjustments, service suspension, or service discontinuation.

5. Products or Services

Some of our products and services are sold exclusively online with limited stock. All returns and exchanges must follow our official Refund & Return Policy.

We make every reasonable effort to accurately display product colours and images, but we cannot guarantee your device monitor will reproduce colours perfectly.

We reserve the right (without obligation) to restrict product sales to specific individuals, geographic regions or jurisdictions on a case‑by‑case basis, and to set purchase quantity limits.

Product descriptions and pricing may be modified at our sole discretion without prior notice.
We may discontinue any product at any time.
Product offers are void in regions where they are prohibited by law.
We do not warrant product quality will fully match your expectations, nor do we guarantee that all service errors will be corrected.

6. Accuracy of Billing and Account Information

We reserve the right to reject any submitted order. At our discretion, we may limit or cancel purchase quantities per customer account, household, credit card, or billing/shipping address.

If we modify or cancel your order, we will attempt to notify you using the email, phone or billing address you provided at checkout. We may block orders we identify as being placed by dealers, resellers or distributors.

You agree to provide complete, current and accurate purchase and account information for all orders. Please promptly update your account details including email address, credit card numbers and expiry dates to ensure smooth transaction processing. For additional rules, please review our Refund & Return Policy.

7. Optional Third‑Party Tools

Our website may grant you access to third‑party tools. We do not monitor, control or contribute to these external tools.

Third‑party tools are provided "as is" and "as available", without warranties or endorsements from our side. Your use of third‑party tools is entirely at your own risk. Please review the external provider’s terms of service before using their tools.

Any new website functions or services released in the future will also be covered by these Terms of Service.

8. Third‑Party Links

Content, products and services on our website may include materials sourced from third parties. External hyperlinks may redirect you to unaffiliated third‑party websites.

We do not review or validate third‑party website content, and we take no liability for third‑party sites, products or services. All risks related to transactions with external websites rest on you. Carefully read third‑party policies before completing any purchase. Complaints about third‑party goods must be sent directly to that third‑party merchant.

9. User Comments, Feedback and Other Submissions

If you send us unsolicited creative ideas, suggestions, proposals, feedback, contest entries or other materials (collectively “Comments”), you grant us worldwide permission to edit, copy, publish, distribute, translate and reuse these Comments across any media format without restriction.

We are not obligated:

To keep your Comments confidential
To pay you compensation for submitted Comments
To reply to your Comments

We may (but are not required to) moderate, edit or remove content that we deem unlawful, offensive, threatening, defamatory, pornographic, obscene, or content that infringes intellectual property rights or violates these Terms.

When submitting Comments you agree:

Your content does not violate any third‑party copyright, trademark, privacy, personality or other proprietary rights.
Your submissions contain no unlawful, abusive or obscene material, and no computer malware.
You will not use fake email addresses or impersonate other people to mislead us about the source of Comments.

You are fully responsible for the accuracy and content of your submitted comments. We assume zero liability for user‑generated content on our platform.

10. Personal Information

Your submission of personal data through our store is governed by our Privacy Policy. Please refer to our Privacy Policy page for full details.

11. Errors, Inaccuracies and Omissions

Occasionally our website may contain typographical mistakes, factual inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping fees, delivery timelines or stock availability.

We reserve the right to correct these errors, update information or cancel affected orders at any time — even after you have submitted your order — without prior notification. Unless required by law, we have no obligation to actively amend or clarify site information. A website update timestamp does not guarantee all content has been revised.

12. Prohibited Uses

You are forbidden to use our website and its content for purposes listed below:

(a) Engaging in any unlawful activity
(b) Encouraging other people to commit illegal acts
(c) Violating local, national or international laws and regulations
(d) Infringing our or third‑party intellectual property rights
(e) Harassing, abusing, insulting, harming, defaming or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability
(f) Submitting false or misleading information
(g) Uploading or transmitting viruses and malicious code that disrupt website or internet functionality
(h) Collecting or tracking other users’ personal information
(i) Sending spam, phishing, pharming, pretexting, spidering, crawling or scraping website data
(j) Pursuing obscene or immoral objectives
(k) Interfering or bypassing website security features

Violation of prohibited use clauses will lead to termination of your service access.

13. Disclaimer of Warranties; Limitation of Liability

We do not warrant that your use of our service will be uninterrupted, timely, secure or error‑free. We make no guarantee that results obtained from using our service will be accurate or reliable. We may remove service access indefinitely or shut down services without advance notice.

You explicitly accept that you use our service entirely at your own risk. Our website, products and services are offered on an "as is" and "as available" basis. All express and implied warranties including merchantability, fitness for purpose, durability, title and non‑infringement are excluded, except for warranties that cannot be legally excluded.

Under no circumstances shall HOMEHAVEN CO., LIMITED, our directors, staff, affiliates, agents, contractors, suppliers or licensors be liable for personal injury, losses, claims, or any direct, indirect, incidental, punitive, special or consequential damages (including lost profits, lost revenue, lost savings, data loss, replacement costs), whether arising from contract, negligence, tort or strict liability. This limitation applies even if we have been notified of the possibility of such damages.

Some jurisdictions do not allow exclusion or limitation for incidental or consequential damages; in those regions our liability will be capped to the maximum extent permitted by applicable local law.

14. Indemnification

You agree to indemnify, defend and hold harmless HOMEHAVEN CO., LIMITED together with our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, suppliers and employees from all third‑party claims, demands and reasonable legal fees. These costs may arise from your breach of these Terms, violation of law, or infringement of third‑party rights.

15. Severability

If any clause within these Terms of Service is judged unlawful, void or unenforceable, that clause shall be enforced to the maximum legal permissible scope. The unenforceable portion will be severed, and this ruling will not affect the validity of all remaining provisions.

16. Termination

Obligations and liabilities created before termination date survive after this agreement ends.

These Terms remain valid until terminated either by you or us.

You may terminate the agreement by notifying us you no longer wish to use our services or simply ceasing site usage.
If we determine or suspect you have breached any Term, we may terminate this agreement without prior notice. You remain responsible for all outstanding payments up to termination date, and we may block your access to our services.

17. Entire Agreement

Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

These Terms together with other published site policies represent the full agreement between you and HOMEHAVEN CO., LIMITED, and supersede all prior oral or written communications, understandings or agreements related to service usage. Ambiguities within these Terms shall not be interpreted against the drafting party.

18. Governing Law

These Terms of Service and any separate service agreements shall be governed by and construed in accordance with the laws of Hong Kong.

19. Changes to Terms of Service

You may view the latest Terms of Service on this page. We may update, modify or replace sections of these Terms by posting changes on our website. It is your responsibility to periodically check this page. Continuing to access our website after revisions are published counts as acceptance of updated Terms.

20. Sanctioned Regions

We will not provide services or deliver goods to sanctioned countries and regions. Supplying services or goods to sanctioned jurisdictions is prohibited.